Exceptional customer service offers a strong competitive edge. Statistics show that consumers tell only 3 people when they receive good customer service, yet they tell up to 20 people when they receive poor customer service.

Amazingly, consumers will spend up to 10% more for a product or service if they will receive better quality and service. Good customer service means going beyond expectations and is about the ability to meet both the obvious and less obvious needs of the customers. It  includes what is said to the customer, how it is said, the attitude that is conveyed to the customer, as well as your policies around service and product quality and warranty.

This workshop offers tips on customer service communication, creating standards for employees, and how to provide exceptional customer service even when you must say ‘no’. You can reap the reward for delivering exemplary customer service. Join us and learn how.

May 25, 2010 - 6pm  - 8:30pm
ACSBE Resource Centre, Bridgewater
FREE - Call 543-1067 to register.